Head of departmentDjalilov Raxmonjon Latipovich
Head of the Department for Handling Appeals from Individuals and Legal Entities, Control and Monitoring
+998 88 473 00 11
- info@adti.uz
- (0-374) 223-94-60
- Yu.Otabekov 1. Andijan city
Strengthening open dialogue between the Institute’s administration and citizens through timely, impartial and comprehensive consideration of appeals.
Specialists who ensure that appeals are considered lawfully, thoroughly and within established deadlines.
Head of department
Legal counsel
Chief specialist
Chief specialist
Inspector
The Department improves the efficiency of handling appeals and monitors the timely, impartial and comprehensive consideration of applications, proposals and complaints.
A continuous process from receiving an appeal to analysing its causes and monitoring the outcome.
Receiving appeals. Registering oral, written and electronic appeals and ensuring high-quality consideration.
Deadline control. Continuous monitoring to prevent breaches of established consideration periods.
Reviewing departmental work. Studying how divisions, departments and employees handle appeals and directing corrective action.
Protecting rights and interests. Identifying causes of violations and submitting practical proposals to the administration.
Personal receptions. Organising receptions for individuals and representatives of legal entities and monitoring the results.
Public platforms. Systematic processing of appeals from the Presidential Virtual and People’s Reception Offices and interactive public service portals.
Methodological support and reporting. Strengthening staff responsibility and preparing analytical reports and information briefs.
Transparency and prevention. Summarising recurring issues and preventing corruption-related risks.
From electronic registration to personal receptions, analytical reporting and transparency measures.
Written, oral and electronic appeals are registered in one information system, and their movement and execution stages are tracked in real time.
Deadlines are checked daily, reminders are sent to responsible staff and prompt measures are taken to prevent delays.
The number, content and subject areas of appeals are analysed monthly, quarterly and annually, with reports submitted to the Rector and higher-level organisations.
Management receptions are organised for students, parents, faculty and other applicants, with full monitoring of the issues raised.
Guidance is provided on submission procedures and legal rights, while the operation of relevant website and social media pages is coordinated.
Recurring systemic problems are studied and proposals are developed to improve transparency, remove bureaucratic barriers and prevent conflicts of interest.
Appeal statistics help identify recurring problems and support their systematic resolution.
Appeals concerning the educational process, financial and administrative matters, accommodation, scholarships and anti-corruption measures are analysed.
Analytical briefs are submitted to the Institute’s Rector and higher-level organisations.
Issues received during receptions and through electronic channels are monitored through completion.
